EasyJet improves flight management with AI

EasyJet is using artificial intelligence (AI) in their new control center to better manage flights, according to the airline. At the integrated control center near Luton Airport, Bedfordshire, operations teams have access to Jetstream, a generative AI tool. This tool helps them solve problems for pilots and crews on the ground more quickly.

EasyJet CEO Johan Lundgren indicated that the new facilities became available just in time for the summer. He claimed that AI would predict standby crew requirements and recommend the best crew options for each operation.

Daily operation of 2,000 flights

More than 250 employees work in the control center and manage EasyJet's daily schedule of approximately 2,000 flights. Their responsibilities include planning routes, assigning pilots and cabin crew, arranging aircraft maintenance, and passenger communications.

Mr. Lundgren said staff could now benefit from a “modern and customized” center to work from. “At EasyJet, we saw early on the potential of data to improve customer experience and operational efficiency, which could help us provide a better flight experience for our customers, crew, and pilots.”

AI helps with food forecasting and maintenance

“And although you can't see it all the time, the technology is already hard at work in the air and on the ground to help us predict exactly what food and drink we need for certain routes.” He emphasized that AI helps reduce food waste, support predictive maintenance decisions, and help choose the right aircraft to meet demand.

“We're continuing to invest in and deepen our knowledge and use of AI,” Mr. Lundgren added.

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